Dealer Managed IT Services
“Let Metro manage IT"
Access to tools and a technology platform is only one piece of a successful Managed IT offering. Until your program is to scale it's difficult to justify the dedication of resources, so this typically falls to already over-burdened support staff. Metro’s solution enables you to aggressively sell the product to your base without investing in labor to support the program.
Metro’s Managed IT offering provides your dealership with a turnkey IT solution so you can deliver competitive services without significant investment or distractions to your business. Metro spent 5 years utilizing the Continuum tool set to grow a managed IT solution inside an office equipment dealership.
Continuum white-labeled platform allows you to brand the features and benefits with your companies’ logo and use your sales people to handle the sales process.
Metro manages the client onboarding, Continuum relationship, IT escalations, and uses your system to do billing. We work inside your E-automate system as an extension of your dealership which lets you maintain your client information. Your revenue and expenses are recorded directly in your existing systems.
Metro partners with Continuum providing you all the components needed for a strong Managed IT offering. Our flexibility and experience allows you to focus on selling the program and optimizing your resources.
Providing an all-inclusive white labeled IT platform designed for dealers.
Metro offers expertise in managing 3rd-party relationship as well as the parts of the business that a 3rd-party provider does not provide, such as:
- Contract and invoice billing from your E-auotmate system
- Escalations and dispatching of onsite technical resources
- Purchasing of chargeable and inclusive equipment for your IT customers
- vCIO reporting and quarterly review support
A Complete Suite of Fully-Managed IT Services
We’re here to help you take the hassle out of IT management, so you can focus on your business. Our offerings include:
Network Monitoring & Care
We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we work to fix it promptly and in real time to ensure the maximum productivity and reliability of your entire office.
Our Help Desk provides 24-hour support, 365 days a year, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.
Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again.
Custom Project Work
We also offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations, and more. Best of all, our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office.